Privacy Policy

NetPay247 respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, platform, mobile application, card services, IBAN services, business account services, Banking-as-a-Service solutions, payment infrastructure, or any other services provided by NetPay247.

By using NetPay247, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website, application, platform, or services.

1. About NetPay247

NetPay247 provides digital financial technology services, including card issuance solutions, IBAN services, business account support, payment infrastructure, and Banking-as-a-Service related solutions for individuals, businesses, merchants, partners, and corporate clients.

Our services may include virtual cards, physical cards, business cards, virtual IBANs, payment accounts, account management tools, business payment support, and BaaS infrastructure.

NetPay247 may work with licensed banks, electronic money institutions, card issuers, payment processors, compliance providers, technology vendors, and regulated financial partners to deliver certain services.

NetPay247 is not a traditional bank. Some financial products and services may be provided through licensed or regulated partners, depending on the customer's location, eligibility, service type, and applicable legal requirements.

2. Information We Collect

We collect information required to provide our services, verify users, meet compliance obligations, protect our platform, and improve customer experience.

A. Personal Information

We may collect personal information such as:

• Full name
• Date of birth
• Nationality
• Residential country
• Email address
• Mobile number
• Identity document details
• Passport, national ID, Emirates ID, or other government-issued ID
• Selfie or photograph for verification
• Occupation or professional details
• Source of income
• Source of funds
• Tax-related information where required
• Any other information requested during onboarding or compliance review

B. Business Information

For business users, companies, merchants, or partners, we may collect:

• Company name
• Company registration number
• Trade license or incorporation documents
• Business activity details
• Business website
• Company ownership structure
• Director details
• Shareholder details
• Ultimate Beneficial Owner details
• Authorized representative details
• Expected transaction volume
• Countries of operation
• Business model information
• Corporate documents requested for KYB checks

C. Financial and Transaction Information

When you use NetPay247 services, we may collect:

• Card transaction details
• IBAN transaction details
• Payment history
• Wallet or account activity
• Deposit records
• Withdrawal records
• Transfer details
• Beneficiary information
• Sender and receiver details
• Refunds, chargebacks, and dispute records
• Settlement details
• Currency and transaction value
• Transaction date, time, and location
• Risk and compliance review data

D. Technical and Device Information

When you access our website, platform, or application, we may collect:

• IP address
• Device type
• Browser type
• Operating system
• Login history
• Session information
• App usage details
• Cookies and similar tracking technologies
• Security logs
• Error logs
• Location data where permitted
• Fraud prevention and device risk data

3. How We Use Your Information

NetPay247 uses your information to provide, manage, secure, and improve our services.

We may use your information for the following purposes:

• To create and manage your NetPay247 account
• To verify your identity
• To verify business users and corporate clients
• To perform KYC and KYB checks
• To issue virtual or physical cards
• To provide IBAN and account-related services
• To process payments, deposits, transfers, withdrawals, and settlements
• To provide business account and BaaS-related services
• To manage cardholders, business users, and corporate clients
• To monitor transactions for fraud, risk, and compliance
• To comply with AML, sanctions, tax, financial crime, and regulatory obligations
• To detect suspicious activity
• To prevent unauthorized access and misuse of our platform
• To respond to customer support requests
• To process disputes, refunds, chargebacks, and complaints
• To improve our website, application, dashboard, and services
• To send important service notifications
• To maintain internal records
• To meet partner, issuer, processor, card network, or legal requirements

We do not sell your personal information.

4. KYC, KYB, AML and Compliance Checks

Because NetPay247 provides financial technology and payment-related services, we may be required to perform identity, business, compliance, and risk checks before and during the use of our services.

These checks may include:

• Identity verification
• Business verification
• Document verification
• Sanctions screening
• Politically Exposed Person screening
• Adverse media screening
• Anti-money laundering checks
• Counter-terrorist financing checks
• Fraud prevention checks
• Risk scoring
• Source of funds review
• Source of wealth review
• Ongoing transaction monitoring

We may request additional information or documents at any time to satisfy compliance, banking partner, issuing partner, payment processor, card network, or legal requirements.

If you do not provide requested information, NetPay247 may delay onboarding, restrict services, suspend access, reject transactions, or close your account.

5. Card and IBAN Services

When you apply for or use card or IBAN services through NetPay247, your information may be shared with relevant banks, card issuers, BIN sponsors, card networks, IBAN providers, compliance vendors, payment processors, and regulated financial partners.

This may be required to:

• Issue and manage cards
• Provide virtual IBANs
• Process card transactions
• Process incoming and outgoing payments
• Verify account ownership
• Monitor transaction activity
• Handle disputes and chargebacks
• Meet card scheme requirements
• Meet banking partner requirements
• Meet regulatory and legal requirements

Card and IBAN services may be subject to additional partner terms, service rules, compliance requirements, transaction limits, and jurisdictional restrictions.

6. Business and BaaS Services

NetPay247 may provide services to businesses, merchants, platforms, and partners that use our technology infrastructure for card issuance, IBAN services, account services, payments, and Banking-as-a-Service related solutions.

If you are a business client or partner, you are responsible for ensuring that any information you provide about your customers, cardholders, employees, directors, shareholders, merchants, or end-users is collected and shared legally.

You confirm that you have the necessary permission, consent, legal basis, and authority to share such information with NetPay247.

Business users and partners must maintain their own privacy policies, customer notices, user agreements, and compliance processes where required by applicable laws and partner requirements.

7. How We Share Information

NetPay247 may share your information only where necessary to provide services, comply with legal obligations, protect the platform, prevent fraud, or support financial operations.

We may share information with:

• Licensed banks
• Electronic money institutions
• Card issuers
• BIN sponsors
• Card networks
• IBAN providers
• Payment processors
• Banking-as-a-Service providers
• Compliance and KYC/KYB providers
• AML and sanctions screening providers
• Fraud prevention providers
• Cloud hosting and technology providers
• Customer support providers
• Legal advisors, auditors, and professional consultants
• Regulators, courts, government authorities, or law enforcement agencies where required

We require our service providers and partners to handle information securely and only for authorized purposes.

8. Cookies and Tracking Technologies

NetPay247 may use cookies and similar technologies on its website and platform.

Cookies may be used to:

• Keep users logged in securely
• Improve website performance
• Remember user preferences
• Monitor platform usage
• Detect security risks
• Prevent fraud
• Analyze traffic
• Improve user experience
• Support marketing and performance measurement

You may control cookies through your browser settings. However, disabling cookies may affect some website or platform functions.

9. Data Security

NetPay247 takes reasonable technical, organizational, and administrative measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure.

Our security measures may include:

• Encryption
• Access controls
• Secure data storage
• Authentication controls
• Transaction monitoring
• Fraud detection tools
• Internal security policies
• Limited access to sensitive information
• Security reviews and monitoring

However, no online platform, payment system, or technology service can be guaranteed to be completely secure. You are responsible for keeping your account credentials, password, OTPs, and login details confidential.

If you suspect unauthorized access to your account, you should contact NetPay247 immediately at support@netpay247.com.

10. Data Retention

NetPay247 keeps your information for as long as necessary to provide services, comply with legal and regulatory obligations, resolve disputes, prevent fraud, maintain records, and meet partner requirements.

KYC, KYB, AML, transaction, compliance, tax, financial, and account records may be retained for a longer period where required by law, regulation, banking partners, card issuers, payment processors, or internal compliance policies.

When information is no longer required, we may securely delete, anonymize, archive, or restrict access to it.

11. International Data Transfers

NetPay247 may store, process, or transfer your information outside your country of residence.

This may happen when we work with international banks, issuing partners, IBAN providers, payment processors, technology vendors, compliance vendors, cloud hosting providers, or support teams.

Where required, we take appropriate steps to protect your information during international data transfers.

12. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information where legally possible
• The right to object to certain processing
• The right to request restriction of processing
• The right to request a copy of your information
• The right to withdraw consent where processing is based on consent
• The right to submit a complaint to a relevant authority

Some information may not be deleted immediately if NetPay247 is required to keep it for compliance, AML, fraud prevention, legal, tax, banking, regulatory, or dispute resolution purposes.

To submit a privacy request, contact us at support@netpay247.com.

13. Marketing Communications

NetPay247 may send you service updates, product information, business communications, platform notices, and marketing messages.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us.

Even if you opt out of marketing communications, NetPay247 may still send important service, transaction, security, compliance, or legal notices.

14. Fraud Prevention and Transaction Monitoring

To protect users, businesses, financial partners, and the wider payment ecosystem, NetPay247 may monitor accounts, transactions, devices, login activity, and payment patterns.

We may review, delay, reject, suspend, or report any activity if we believe it may involve:

• Fraud
• Money laundering
• Sanctions risk
• Terrorist financing risk
• Unauthorized access
• Identity misuse
• Suspicious payment behavior
• Prohibited business activity
• Abuse of card or IBAN services
• Violation of NetPay247 terms or partner requirements

Where legally required, we may report suspicious activity to relevant partners, regulators, law enforcement agencies, or government authorities.

15. Prohibited Activities

NetPay247 may restrict or refuse services for users, businesses, or transactions connected to prohibited, restricted, illegal, high-risk, or unsupported activities.

These may include activities that violate applicable laws, sanctions rules, AML requirements, card network rules, banking partner policies, payment processor rules, or NetPay247's internal risk policies.

NetPay247 may update its list of restricted or prohibited activities from time to time.

16. Children's Privacy

NetPay247 services are not intended for children or individuals below the legal age required to use financial or payment services in their jurisdiction.

We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor without proper authorization, we may delete it or take appropriate action.

17. Third-Party Websites and Services

Our website, application, or platform may contain links to third-party websites, financial partners, verification providers, payment processors, or external services.

NetPay247 is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policies and terms of any third-party services you use.

18. Account Closure and Data Deletion

You may request closure of your NetPay247 account by contacting support@netpay247.com.

Before closing your account, NetPay247 may need to:

• Verify your identity
• Complete pending transactions
• Settle outstanding balances
• Resolve disputes or chargebacks
• Meet compliance obligations
• Retain records required by law or partners

After account closure, we may continue to retain certain information where required for legal, regulatory, compliance, fraud prevention, tax, audit, dispute resolution, or partner-related purposes.

19. Changes to This Privacy Policy

NetPay247 may update this Privacy Policy from time to time.

When we update this Privacy Policy, we may revise the “Last Updated” date at the top of the page. In some cases, we may notify users through email, website notice, platform notification, or other appropriate methods.

Your continued use of NetPay247 after any update means you accept the revised Privacy Policy.

20. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your information is handled, you can contact us at:

NetPay247

Website: www.netpay247.com

Email: support@netpay247.com

For privacy-related requests, please mention “Privacy Request” in the subject line so our team can review your request properly.

21. Important Notice

NetPay247 provides financial technology, card, IBAN, account, payment, and Banking-as-a-Service related solutions through its platform and partners.

Availability of services may depend on jurisdiction, customer eligibility, compliance approval, banking partner approval, issuer approval, payment processor approval, and applicable legal or regulatory requirements.

NetPay247 may refuse, restrict, suspend, or terminate access to services where required for compliance, fraud prevention, risk management, legal, operational, partner, or regulatory reasons.